Actalent Achieves Best-in-Class Net Promoter Scores from Consultants and Clients

Industry-leading ratings earn Actalent Best of Staffing® recognition

Hanover, Md. (April 8, 2025) – Actalent a global leader in engineering and sciences services and talent solutions, today announced that its staffing business has earned best-in-class net promoter scores (NPS) of 56.4% from consultants and 59.9% from clients. More than 10,000 consultants and over 1,500 clients in staffing engagements with Actalent were surveyed by ClearlyRated, a leading provider of NPS-based satisfaction survey tools for professional services firms. Delivering an exceptional customer experience has been a cornerstone of Actalent's mission and strategy, resulting in three consecutive Best of Staffing® designations.

"Actalent was formed not only on a strategy of specialization around how engineering and sciences work gets done, but on a principle of taking great care of our people," said Chad Koele, president of Actalent. "We pride ourselves on the high level of care that underpins every decision we make to evolve and advance our business year after year to better meet the needs of our consultants and clients."

Actalent's services and talent solutions include contract staffing as well as project-based and outsourced solutions across engineering design, lab and clinical development services, and project management. The company's ability to staff as well as deliver technical work to clients across multiple industries has been a key differentiator.

"It's impressive how quickly Actalent has set itself apart since it adopted its specialized business strategy in 2021, aligning recruiters and sellers to specific engineering and sciences skillsets," said Baker Nanduru, CEO of ClearlyRated. "Being experts in these skillsets, and delivering a superior customer experience, is clearly ingrained in Actalent's culture. It has solidified their reputation for being a consultative partner known for excellent service."

"Over the years, we have invested significantly into our consultants’ career development opportunities, which translates into retention of these valuable resources for our clients," continued Koele. "We are continuing to elevate our level of service by building out a specialized team that will support the needs of our biggest and most complex clients and the consultants who serve them."

To calculate NPS scores, ClearlyRated asked consultants and clients to rate whether they would recommend Actalent to a friend or colleague using a scale of 0-10. Survey takers were considered promoters if they responded with a score of 9 or 10, and detractors if they left a score of 6 or less. An NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters. Global NPS standards recognize scores above 50% as "best-in-class."

To learn more about Actalent's capabilities please visit actalentservices.com.

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About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. Follow us on LinkedIn and learn more at actalentservices.com.

About ClearlyRated

ClearlyRated helps B2B service firms gain actionable insights to stop client issues from becoming lost revenue, expand their business with existing clients, and attract new ones to grow their business. Learn more at https://www.clearlyrated.com/solutions.

About Best of Staffing®

ClearlyRated's Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients, placed talent, and internal employees. Award winners are showcased by city and area of expertise on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.