Actalent’s EMEA Team Achieves Best-in-Class Net Promoter Scores from Clients

High-touch client experience drives NPS scores that are more than double industry average

LONDON (14 May 2024) – Actalent, a leading engineering and sciences services and talent solutions company, today announced that its London and Basel-based teams have earned best-in-class Net Promoter Scores (NPS), averaging 91.5% from the group’s clients. An NPS of 70 is considered World Class, and the team’s scores are more than twice the industry average of 42. The score is based on survey responses from clients with operations across Europe.

Like Actalent’s global NPS scores, the EMEA team’s scores reflect Actalent’s focus on operationalisation of service measurement, which included a prioritisation of internal excellence, direct outreach to clients, and upskilling initiatives to educate team members about important specialties in the science and engineering sectors.

“This latest NPS survey reveals that our clients come to Actalent for our high-touch, agile, and knowledgeable approach to ongoing talent challenges they face across the region,” said Stuart Hurwitz, vice president of Actalent Europe. “With Actalent’s significant presence in North America, they also get the best of both worlds: the resources, stability, and data-driven insights of a market-leading player in North American combined with the personalised and communicative nature of a local presence. We can find specialised talent for clients wherever they need it – and I couldn’t be prouder of our team for their ongoing efforts.”

The best-in-class scores also reflect Actalent’s unique internal structure, wherein the EMEA group’s talent team is distinct from its sales function. The separation empowers more resources to be focused towards digging into customer needs and finding the niche, high-quality expertise organisations need to thrive.

The research was conducted by ClearlyRated, a leading provider of NPS-based satisfaction survey tools and expertise for professional services firms. ClearlyRated asked clients to rate whether they would recommend Actalent to a friend or colleague using a scale of 0-10. Survey takers were considered promoters if they responded with a score of 9 or 10, and detractors if they left a score of 6 or less. An NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters.

Learn more about Actalent’s capabilities here.

###

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialised experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Follow us on LinkedIn and learn more at actalentservices.com.